Frequently Asked Questions
Everything you need to know about your Flo Pilates gear and orders.
What materials are used in Flo Pilates mats?
Our mats are crafted from premium, eco-friendly natural tree rubber and a moisture-wicking vegan suede top layer to ensure maximum grip and comfort during your practice.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day window for returns on all unused items in their original packaging. Please note that for hygiene reasons, socks and used mats cannot be returned.
How do I clean my grip socks and mats?
We recommend machine washing socks on a cold, gentle cycle and air drying. For mats, simply wipe down with a damp cloth and mild detergent after each session; avoid direct sunlight for drying.
Do you offer wholesale pricing for studios?
Yes, we have a dedicated wholesale program for Pilates studios and fitness boutiques. Please contact our support team with your business details to receive a bulk pricing sheet.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment options via Afterpay.